The highest priority, greatest threat and most crucial aspect of managing crises is the victim dimension. Victims provide the explosive emotional drive that results in high visibility, high liability and high anxiety. The reality is most organizations, hospitals, schools and universities do a sloppy, insensitive or timid job of dealing with victims. This can be very costly to your reputation.
Fictional President Josiah Bartlett: It has been awhile but I thought I might jot some thoughts down about where we seem to be headed and just ask some questions about the destinations we appear to be seeking. My question about reforming taxes in America is simply this: How will America remain great if we yet again give the really rich more than those who have less or nothing?
Civility and niceness begins with each one of us. Here’s one great example of a lot of people being helpful and decent to others, and the source is surprising.
Obtaining forgiveness is a process. The power of that process is diluted when it appears obvious that the perpetrator has no particular concept of or organized intention to apologize.
Well, we have a whole bunch of companies, laudably, it would appear, withdrawing their advertising from the Fox News O’Reilly Factor program which is currently experiencing a substantial scandal involving more sexual harassment charges against the show’s star, Bill O’Reilly. Fox News’ parent company has already paid five accusers $13 million to settle these grievances before any charges or allegations could be filed.
The five most powerful positive words/phrases in any language or culture are…