I’ve identified 12 largely self-inflicted leadership crisis responses failure behaviors (LCRFBs). It’s this sequence of behaviors that overpowers, preoccupies and thereby prevents prompt responsive and perfected reactions in crisis, allowing more victims to be created and fewer victims, if any that need to be helped.
Part 9 of 10 Areas For Your Serious Personal & Professional Consideration & Reflection. Start by changing your mindset and your entire philosophy of work.
Part 7 & 8 of 10 Areas For Your Serious Personal & Professional Consideration & Reflection. Start by changing your mindset and your entire philosophy of work.
There are a lot of places to get crisis experience and experience in the real world of crisis is essential to have the credibility to speed up access to the practice of crisis management. Crisis Management is currently the most sought-after area of public relations practice; and even though colleges are offering degrees in crisis management, real life experience is a prerequisite to practice.
Ten areas for serious personal and professional consideration and reflection. First, change your mindset and your entire philosophy of work.
Dealing with victims remains among the least well-handled of all management activities. Here’s how your institution can appropriately respond when a victim-creating incident occurs.
Wherever there is conflict, confrontation and crisis, there is contention. In today’s Twitter, blogger and bloviator dominated world, working to resolve important issues, questions and decisions often begins very contentiously and ends only after one side is beaten and leaves the field; there is a mutual withdrawal, or mostly commonly, one side wins and the other side stays angry.
The weight of public communication on public officials is enormous compared to the communication requirements in private industry, even in the non-profit sector. It would appear America is entering an era of extraordinary change in the relationship of government to people. Changes and eliminations in programs and services, the handling of public crises in general, are gaining more scrutiny from more opinionated sources.
The highest priority, greatest threat and most crucial aspect of managing crises is the victim dimension. Victims provide the explosive emotional drive that results in high visibility, high liability and high anxiety. The reality is most organizations, hospitals, schools and universities do a sloppy, insensitive or timid job of dealing with victims. This can be very costly to your reputation.
Obtaining forgiveness is a process. The power of that process is diluted when it appears obvious that the perpetrator has no particular concept of or organized intention to apologize.