The First and Most Important Axiom of Crisis Survival:
Neither the media, your toughest opponents, smartest critics, nor the government knows enough to defeat you. Defeat is almost always the work of uninformed or over confident, overly optimistic bosses, co-workers and associates; well-meaning but uninformed friends, relatives, or from dysfunction in an organization.
When you're in trouble, attracting media attention is surprisingly easy – you just don’t want it to be the wrong kind! If an event causes the phone to ring and TV cameras to appear in your lobby, you need confidence that the people who happen to be at your worksite that day are prepared. Not a problem if everyone – executives, PR, managers, and employees – is familiar with Jim Lukaszewski’s sure-fire methods for handling the media.
If you’re a Wells Fargo customer, employee or shareholder, this headline has to be THE question on your mind. . . Given Mr. Stumpf’s recent testimony before the Senate, it may be the only question for him. What we know for sure is that the massive Wells Fargo fraud/cover-up will continue.
Most of my career has been in or around the C Suite, which has given me the chance to observe dozens of different types of consultants and advisors and hundreds, literally hundreds, of public relations practitioners and attorneys, all giving advice.
When trouble comes, trust in leadership is often the first casualty. I define trust as the absence of fear, because when trust is severely damaged or gone, it is replaced by uncertainty and doubt. Sustaining trust requires the systematic participation and example through communication and behavior by leadership. Even in the most adverse circumstances, we expect leaders to be trustworthy and act ethically. We are disappointed when they fail.
A remarkable practitioner you should know, David Grossman
, Founder and Chief Executive of The Grossman Group
based in Chicago. He first came to my attention when I heard him speak about his work in internal communications and leadership development at McDonald’s. In the following conversation, he talks about a variety of interesting topics and ideas, particularly his intellectual and professional commitment to developing authentic leaders in our profession.
Great defeats in politics often come from the inside out, and are rarely caused by a better competitor, social or legacy media, critics, government interference or intervention or a strong adversary.
Brace yourselves, May is Bonuscide Month. We will see the obscene salaries of anybody who’s anybody in corporate life in the U.S. and around the world.
Leaders must implicitly and explicitly recognize the ethical expectations by everyone inside their organization. Focus groups, polls and interviews reveal a general list of ethical expectations similar to the one listed here.