An interesting article in the Wall Street Journal recently highlights one of the most interesting phenomena occurring in the legal world. It’s the phenomenal power of apology to avoid litigation, manage legal crises, and be the most powerful crisis management tool.
When it comes to errors, goofiness, and the insensitivity of top managers, there must be a part of the business school campus that is intentionally avoided—the school of sensible answers and actions.
Recently, I was having dinner with the leadership of a large industrial company and the dinner table discussion turned to crises, reputation, and other kinds of problems I come across in my work. The CEO, someone I just met, asked a really interesting question.
The 13 Commandments of economic change in America.
Every week I review various boycotts that threaten e-mails and comments, helping clients decide whether to take these issues seriously or not. Whenever a boycott is threatened, I always ask these six diagnostic questions…
Letterman’s silly, stupid, phony, non-apology for trashing the reputation of a 14-year-old girl is about what we would expect from this tired, old, non-talent. Except for the fact that he was sitting down, his four minutes of self-forgiving, excuse filled chitchat, followed by 30 seconds of his, less than serious, so-called apology, was really another old stand up routine, and the audience laughed and clapped. Some apology.
James E. Lukaszewski, ABC, Fellow IABC; APR, Fellow PRSA, BEPS Emeritus
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When working with attorneys, here are some things to think about.
American-based Terrorist Training Camps: U.S. Prisons
What is the best way to handle a crisis when you’re involved in impending litigation? That is, you’re not allowed to speak to the press and they’re writing negative articles about your company, because the other company involved is being interviewed and they talk.
New Jersey Hackensack University Medical Center learned that a very negative story was going to run in their local paper. Just before the article appeared, the hospital contacted the newspaper and told them that if the story ran the paper could no longer be sold at the hospital and the advertising contract would be canceled.