He Can putt 50 Yards but stumbles, fumbles, mumbles, and bumbles a simple direct apology. What should Tiger Woods really have done?
The decision by US Atty. Gen. Eric Holder, cheered on by New York Mayor Mike Bloomberg and members of the media to stage terrorist trials in New York City reflects the present culture of leadership training our society fosters in its government leaders, business leaders, even legal and religious leadership.
For some time now, I’ve been conducting my own completely unscientific “poll” of senior advisors, asking them, from their experience, to provide up to 10 attributes of executives with integrity. Here’s what they said…
An interesting article in the Wall Street Journal recently highlights one of the most interesting phenomena occurring in the legal world. It’s the phenomenal power of apology to avoid litigation, manage legal crises, and be the most powerful crisis management tool.
When it comes to errors, goofiness, and the insensitivity of top managers, there must be a part of the business school campus that is intentionally avoided—the school of sensible answers and actions.
Recently, I was having dinner with the leadership of a large industrial company and the dinner table discussion turned to crises, reputation, and other kinds of problems I come across in my work. The CEO, someone I just met, asked a really interesting question.
The 13 Commandments of economic change in America.
Every week I review various boycotts that threaten e-mails and comments, helping clients decide whether to take these issues seriously or not. Whenever a boycott is threatened, I always ask these six diagnostic questions…
Letterman’s silly, stupid, phony, non-apology for trashing the reputation of a 14-year-old girl is about what we would expect from this tired, old, non-talent. Except for the fact that he was sitting down, his four minutes of self-forgiving, excuse filled chitchat, followed by 30 seconds of his, less than serious, so-called apology, was really another old stand up routine, and the audience laughed and clapped. Some apology.
James E. Lukaszewski, ABC, Fellow IABC; APR, Fellow PRSA, BEPS Emeritus
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When working with attorneys, here are some things to think about.