Sometimes the only way to help organizations avoid embarrassment, humiliating visibility, enormous litigation, and just plain stupidity is to illustrate dramatically the pattern of behaviors and attitudes that lead to catastrophic reputational trouble.
Leaders must implicitly and explicitly recognize the ethical expectations by everyone inside their organization. Focus groups, polls and interviews reveal a general list of ethical expectations similar to the one listed here.
You are looking at the real environment of internal communication. The percentages indicate the influence of a given executive level or source of information on individuals at their desk or workstation.
To keep your organization moving forward, there are seven key leadership communication function ratios.
One of the more frequent questions I get as a crisis manager is, “What are the best practices for laying people off, executing cutbacks or rightsizing?” (No, Target did not call me.) Management expert Tom Peters calls these management maneuvers “corporate capsizing.” The answer is pretty simple: There really aren’t any.
A friend of mine recently told me he was planning to write a book on global public relations crises. He suggested I write a chapter. So that I could understand what he was talking about, I asked him to name a truly global PR crisis.
Remember the bizarre scene in the movie Patch Adams when Robin Williams, playing a medical student, looks through his medical school record for the reasons he’s being expelled and discovers that one of the complaints against him is “excessive happiness”?
The public relations profession continuously suffers from schizophrenia. On one hand, we want to be at the table making decisions and guiding strategy with the boss in good times and bad. On the other hand, many of us want to serve as the guiding conscience of our organizations.
This is the time of year when many of our senior colleagues are nominated for election to the PRSA College of Fellows. As I begin my 21st year as a Fellow, it’s interesting to reflect on the experiences of all those I have coached and mentored over the years.
There has been a moderate amount of jibber-jabber about Brian Williams’ situation, probably about what the situation deserves. Lucky for him, there have been an enormous number of significant and newsworthy events about the news business during the week when he would have occupied almost all the headlines otherwise. He’s one lucky dude.