PRACTICE AREAS (EXPLANATION & DIRECTORIES)
WHAT’S IN PRACTICE AREA #5
Crisis Communication Management Readiness & Simulations
WHAT’S IN PRACTICE AREA #5
Crisis Communication Management Readiness & Simulations
(Please return to the e911.com site frequently as we continuously add content.)
The directory below is a listing of the materials on this e911.com Web site related to crisis management. These resources are intended for educational and informational purposes only. Some documents are available for purchase while others are available without charge for personal and non-commercial use, provided that only one (1) copy is made and all copyright and proprietary notices are retained.
A Directory
Articles
- Anatomy of a Crisis Response: A Checklist, Public Relations Journal, November 1987 (Revised June 2000)
- Crisis Communication Models: Smooth Crisis Situations With Systemic Response Mechanisms, Public Relations Tactics, July 2006
- Establishing Individual and Corporate Crisis Communication Standards: the Principles and Protocols, Public Relations Quarterly, Fall 1997
- How to Develop a Winning Communication Strategy, Parts I, II, III, Waste Age, February, March, June 1993
- Persuading Execs to Heed Crisis Counsel, PBI Media’s PR News, No. 12 / January 21, 2002
- Regaining Public Credibility Following A Damaging Situation: How a Relatively Simple Product Problem in Europe Turned Into an Avoidable Career-Defining Moment for the Chairman of Coca-Cola, PBI Media’s PR News, No.2 / February 28, 2000
- Seven Dimensions of Crisis Communication Management, Ragan's Public Relations Journal, January/February 1999
Books
- Crisis Communication Planning Strategies, A Crisis Communication Management Anthology, Vol. I
- Crisis Communication Planning Strategies, A Crisis Communication Management Workbook, Vol. II
- Crisis Communication Plan Components & Models, Crisis Communication Management Readiness, Vol. III
- Media Relations Strategies During Emergencies, A Crisis Communication Management Guide, Vol. IV
- Influencing Public Attitudes, Direct Communication Strategies That Reduce the Media’s Power®
Crisis Guru Commentaries
- No. 3 Safety and Security Issues During Controversial High-profile Events
- No. 8 Keeping Good News in the Media and Bad News Out
- No. 9 Counteracting Persistent Activists
- No. 10 Crisis Plans
- No. 12 Preventing False Information From Being Leaks
- No. 14 How Can I convince My Boss to Focus on Crisis Planning?
- No. 15 Templates for Communications Plans
- No. 16 Confrontation With Our Labor Unions
- No. 17 Preparing Management for Long-term, High-profile Projects
- No. 19 Communications Plan for Significant Business Event
- No. 20 Multiculturalism & Crisis Communication
- No. 26 Are Disasters Operational or Non-operational?
- No. 29 Interim Crisis Planning
Executive Action Newsletters
- Avoiding the Starbucks Problem
- Crisis Prevention, Part I - Keeping Your Crisis Communication Management Plans Current
- Crisis Prevention, Part II - Keeping Your Crisis Communication Management Plans Current
- Developing Stories That Communicate Your Messages
- Eight Axioms of Takeover Survival Communication, Part I
- Eighth Dimension of Crisis Communication Management
- Executive Attitudes About the Media
- Five Critical Steps in Crisis Management
- Five Strategies for Managing Unplanned Visibility Caused by Emergencies
- Insights Into the Disaster Recovery/Business Resumption Process for Corporate Communicators
- Lukaszewski's 12 Axioms of Crisis Survival
- Profile of a Good Answer
- Seventh Dimension of Crisis Management: Community and Professional Expectations
- Six Essential Lessons for Crisis Managers
- Two-minute Drill: How to Give Crucial, Strategic Advice Executives Can Use (in 300 words or less)
Expert Commentaries & Concept Blocks
Hear & See for Yourself
- Building Crisis Plans That Work, IABC Phone/Web Seminar presented January 26, 2005
- Building Crisis Plans That Work, IABC Phone/Web Seminar presented July 26, 2006
- Building Crisis Plans That Work, IABC Phone/Web Seminar presented March 28, 2007
- Conflict Resolution and the Communicator: Successfully Engaging Adversaries, IABC Phone/Web Seminar presented April 26, 2006, With Daniel Johnston, Esq.
- Crisis Communication Model Response Plans: Strategies, Structures, Activation Triggers, PRSA Phone/Web Seminar presented December 15, 2005
- Crisis Media Relations Strategies: Two Powerful Professional Perspectives, PRSA Phone/Web Seminar presented July 28, 2005, With Larry Kamer, President, North America, Manning Selvage & Lee
- Crisis Proofing Your Organizationä: First Response; Four Crucial Components All Successful Crisis Plans Must Have, PRSA Phone/Web Seminar presented December 16, 2004
- Dark Sites: Using the Web as a Strategic Communication Tool in Crisis, IABC Phone/Web Seminar presented July 25, 2007
- Dark Sites: Using the Web in a Crisis, IABC Phone/Web Seminar presented February 22, 2006, With Idil Cakim, Director of Knowledge Development, Burson-Marsteller
- Dark Sites: Using the Web in a Crisis, IABC Phone/Web Seminar presented November 29, 2006, With Idil Cakim, Director of Knowledge Development, Burson-Marsteller
- First Response: The Crucial Element of Crisis Communication Readiness, IABC Phone/Web Seminar presented July 28, 2004
- Getting to Tomorrow . . . Successfully Communicating Change, IABC Phone/Web Seminar presented December 13, 2006
- Violence at Work: Communication and Mitigation Strategies for Communicators, IABC Phone/Web Seminar presented October 18, 2005, With Vali Hawkins Mitchell, Ph.D., LMHC, and Richard D. Sem, CPP, President, Sem Security Management
Monographs
- Answering Tough, Touchy, Sensitive Questions and Responding to Emotional Questioners
- Construction Communication Issues and Planning Elements: How to Pre-empt Neighborhood, Political, and Legal Issues for Major Construction Projects
- Control Your Own Destiny: Corrections and Clarifications
- The Crisis Web Site
- Current Crisis Communication Issues
- First Response: Critical First Response Steps: A Management Model for Effective Response to Crisis; Scenario Response Development Checklist: A Work-up Model; The Case Study: A Conclusions/ Lessons Learned Framework
Speeches
- Chill-Out, Have a Heart: Managing the Victim Dimension of High Profile Litigation, Vital Speeches of the Day, March 15, 2006
- It Ain’t Easy Being Green, Vital Speeches of the Day, June 15, 1991
- Managing Bad News in America, Vital Speeches of the Day, July 10, 1991
- Managing Bad News in the Era of Instant Communication, Executive Speeches, August/September 2001
- The Media and the Terrorist: A Dance of Death, Executive Speeches, June 1987
Strategy Newsletters
Permission to print one copy for personal use is hereby granted by the copyright holder.
Reproduction of additional copies without written permission of the copyright holder is strictly prohibited.