Practice Areas

The directory below is a listing of the materials on this e911.com Web site related to management communications and reputation recovery. These resources are intended for educational and informational purposes only. Some documents are available for purchase while others are available without charge for personal and non-commercial use, provided that only one (1) copy is made and all copyright and proprietary notices are retained.

A Directory

Articles

After the Plea, The Strategist, Summer 2003
Chief Integrity Officer Is Tailor-made for PR, March 2004, O'Dwyer’s PR Services Report
Defining Ethical Healthcare Communication, PBI Media’s PR News, - No. 5 / August 7, 2000
Establishing Individual and Corporate Crisis Communication Standards: the Principles and Protocols, Public Relations Quarterly, Fall 1997
Getting the Boss to Listen, The Strategist, Fall 2002
Good News About Bad News, Security Management Magazine, December 1990 (Revised April 2000)
How to Coach Executives, IABC’s Communication World, June 1989
How to Develop the Mind of a Strategist, Parts 1 - 3, IABC Communication World, April-May 2001, June-July 2001, August-September 2001
How to Win the Battle With Activists, Public Relations Journal, February 1994
Is Your Company Ready for the New Activism?, New Jersey Bell Journal, Winter 1989/1990
Keep Your SOX On: Taking the Ethical Pulse in the Corporate Suite, The Strategist, Fall 2005
Making the Case: Public Relations as a Background for CEOs, The Strategist, Summer 2005
Seven Dimensions of Crisis Communication Management, Ragan's Public Relations Journal, January/February 1999
Shorter CEO Tenure Requires Even More Strategic Communications Counsel, Corporate Communications Yearbook, Fall 2002
Speaking for Others, PRSA Counselors Academy Monograph, 1990
The CEO in Transition: The 100-Day Cycle and Other Survival Patterns, Consulting Today, Special Issue 2003
The Dictionary of Non-communication, PBI Media’s PR News, - No. 8 / January 29, 2001
Want to Keep Your Seat at the Table? Change Your Vocabulary, January 10, 2004, BLUEPRINT, Supplement to PR News, 2004
We Don't Need This Kind of Publicity: The Other prosecutors, Across the Board, October 1997
Who’s Sorry Now? The Growing Art of the Apology, The Strategist, Winter 2006
Work With Me: With Low Trust Levels in Senior Management, You Need to Become an Employee Communications Strategist, The Strategist, Fall 2004
You Can’t Be Serious! Responses That Stifle Creativity, The Strategist, Spring 2006

Books

Crisis Guru Commentaries

Executive Action Newsletters

Expert Commentaries & Concept Blocks

Hear & See for Yourself

Monographs

Speeches

Strategy Newsletters




PRACTICE AREAS (EXPLANATION & DIRECTORIES) WHAT’S IN PRACTICE AREA #9 Management Communication Strategy / Reputation Recovery The directory below is a listing of the materials on this e911.com Web site related to management communications and reputation recovery. These resources are intended for educational and informational purposes only. Some documents are available for purchase while others are available without charge for personal and non-commercial use, provided that only one (1) copy is made and all copyright and proprietary notices are retained. A Directory Articles After the Plea, The Strategist, Summer 2003 Chief Integrity Officer Is Tailor-made for PR, March 2004, O'Dwyer’s PR Services Report Defining Ethical Healthcare Communication, PBI Media’s PR News, - No. 5 / August 7, 2000 Establishing Individual and Corporate Crisis Communication Standards: the Principles and Protocols, Public Relations Quarterly, Fall 1997 Getting the Boss to Listen, The Strategist, Fall 2002 Good News About Bad News, Security Management Magazine, December 1990 (Revised April 2000) How to Coach Executives, IABC’s Communication World, June 1989 How to Develop the Mind of a Strategist, Parts 1 - 3, IABC Communication World, April-May 2001, June-July 2001, August-September 2001 How to Win the Battle With Activists, Public Relations Journal, February 1994 Is Your Company Ready for the New Activism?, New Jersey Bell Journal, Winter 1989/1990 > Keep Your SOX On: Taking the Ethical Pulse in the Corporate Suite, The Strategist, Fall 2005 Making the Case: Public Relations as a Background for CEOs, The Strategist, Summer 2005 Seven Dimensions of Crisis Communication Management, Ragan's Public Relations Journal, January/February 1999 Shorter CEO Tenure Requires Even More Strategic Communications Counsel, Corporate Communications Yearbook, Fall 2002 Speaking for Others, PRSA Counselors Academy Monograph, 1990 The CEO in Transition: The 100-Day Cycle and Other Survival Patterns, Consulting Today, Special Issue 2003 The Dictionary of Non-communication, PBI Media’s PR News, - No. 8 / January 29, 2001 Want to Keep Your Seat at the Table? Change Your Vocabulary, January 10, 2004, BLUEPRINT, Supplement to PR News, 2004 We Don't Need This Kind of Publicity: The Other prosecutors, Across the Board, October 1997 Who’s Sorry Now? The Growing Art of the Apology, The Strategist, Winter 2006 Work With Me: With Low Trust Levels in Senior Management, You Need to Become an Employee Communications Strategist, The Strategist, Fall 2004 You Can’t Be Serious! Responses That Stifle Creativity, The Strategist, Spring 2006 Books Crisis Communication Planning Strategies, A Crisis Communication Management Anthology, Vol. I Crisis Communication Planning Strategies, A Crisis Communication Management Workbook, Vol. II Crisis Communication Plan Components & Models, Crisis Communication Management Readiness, Vol. III Media Relations Strategies During Emergencies, A Crisis Communication Management Guide, Vol. IV Influencing Public Attitudes, Direct Communication Strategies That Reduce the Media’s Power^® Crisis Guru Commentaries No. 2 Is Spokespersoning Entirely a Verbal Skill? No. 5 What Do You Do When the Boss Says “No”? No. 6 Why Won’t My Colleagues Take Me Seriously When I Act as the Conscience of the Company? No. 7 Working With My Boss to Challenge Management No. 8 Keeping Good News in the Media and Bad News Out No. 16 Confrontation With Our Labor Unions No. 17 Preparing Management for Long-term, High-profile Projects No. 19 Communications Plan for Significant Business Event No. 20 Multiculturalism & Crisis Communication No. 23 Confrontation With Our Labor Union No. 25 How Do I Get to the Table??? No. 26 Are Disasters Operational or Non-operational? No. 27 Podcasting to Employees From Senior Management: Valuable Tool or Not? No. 29 Interim Crisis Planning No. 32 Podcasting to Employees From Senior Management: Valuable Tool or Not? Executive Action Newsletters Concept of Complete Communication Death by Question: How Raised Eyebrows and Destructive Questions Kill New Ideas Detoxify Your Language Destructive Management Communication Behavior Eight Axioms of Takeover Survival Communication, Part I Executive Attitudes About the Media The Executive Decision Model: Three Minutes to Strategic Executive Decision Making Executive Feedback Program That Tells You What You Really Want to Know Five Counterintuitive Effects of Explosive Visibility Institutionalizing Corporate Compliance Practices Litigation Communication Can Help Your Reputation Seventh Dimension of Crisis Management: Community and Professional Expectations Two-minute Drill: How to Give Crucial, Strategic Advice Executives Can Use (in 300 words or less) Understanding Public Official Decision Making on Controversial Issues Using Fact Power to Organize Senior Management Into a Focused, Motivated, Productive, Thinking, Decision-Making Operational Team When Crisis Occurs What to Do When the Investigative Journalist Calls You're Courting Disaster . . . Without a Litigation Communications Strategy Expert Commentaries & Concept Blocks Ethical Expectations of Leadership Profiles in Jell-O®: Behaviors That Perpetuate Trouble Obtaining Public Forgiveness Convincing the Bosses to Communicate Hear & See for Yourself Conflict Resolution and the Communicator: Successfully Engaging Adversaries, IABC Phone/Web Seminar presented April 26, 2006, With Daniel Johnston, Esq. Dark Sites: Using the Web as a Strategic Communication Tool in Crisis, IABC Phone/Web Seminar presented July 25, 2007 Dark Sites: Using the Web in a Crisis, IABC Phone/Web Seminar presented February 22, 2006, With Idil Cakim, Director of Knowledge Development, Burson-Marsteller Dark Sites: Using the Web in a Crisis, IABC Phone/Web Seminar presented November 29, 2006, With Idil Cakim, Director of Knowledge Development, Burson-Marsteller Direct Communication Strategies: Increase Your Influence, Reduce the Media’s Power, and Control Your Own Destiny, IABC Phone/Web Seminar presented July 27, 2005 Getting to the Table: How to Develop the Mind of a Strategist, PRSA Phone/Web Seminar presented January 27, 2005 Getting to Tomorrow . . . Successfully Communicating Change, IABC Phone/Web Seminar presented December 13, 2006 How to Advance Your Career and Professional Skill as a Communicator, IABC Phone/Web Seminar presented October 26, 2005 How to Develop the Mind of a Strategist: The Seven Disciplines, IABC Phone/Web Seminar presented November 23, 2005 How to Develop the Mind of a Strategist: The Seven Disciplines, IABC Phone/Web Seminar presented August 26, 2006 Violence at Work: Communication and Mitigation Strategies for Communicators, IABC Phone/Web Seminar presented October 18, 2005, With Vali Hawkins Mitchell, Ph.D., LMHC, and Richard D. Sem, CPP, President, Sem Security Management Monographs Building Quality Community Relationships Communication Standards: The Principles and Protocols for Standard-setting Individual and Corporate Communication Construction Communication Issues and Planning Elements: How to Pre-empt Neighborhood, Political, and Legal Issues for Major Construction Projects Exxon Valdez: The Great Crisis Management Paradox The Ingredients of Leadership: Finding the Personal Power for Moving People and Organizations Into the Future Speeches Chill-Out, Have a Heart: Managing the Victim Dimension of High Profile Litigation, Vital Speeches of the Day, March 15, 2006 It Ain’t Easy Being Green, Vital Speeches of the Day, June 15, 1991 Managing Bad News in America, Vital Speeches of the Day, July 10, 1991 Managing Bad News in the Era of Instant Communication, Executive Speeches, August/September 2001 The Media and the Terrorist: A Dance of Death, Executive Speeches, June 1987 Strategy Newsletters Influencing Management Attitudes - No. 7, Strategy Supplement to pr reporter Profiles in Jell-O® : Communication Strategies Guaranteed to Perpetuate Trouble - No. 8 Engagement: The Crucial Communication Success Ingredient - No. 15, Strategy Supplement to pr reporter Overcoming Destructive Management Communication Behavior - No. 22, Strategy Supplement to pr reporter Managing the Boss and Bosses During Crises - No. 24, Strategy Supplement to pr reporter
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