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Topic # 1: Ethical and Unethical Crisis Management

Based on Lukaszewski’s forthcoming book, The Pathology of Management and Leadership

What’s in this course for you?

1. Understand the nature of top level decision making, including intentional mistakes by leaders and managers.
2. Understand the behaviors that cause so much disruption during crisis response.
3. Empathy and apology strategies: the two most powerful concepts when victims are created. created. Fail here and your response fails and your replacement gets crushed. Learn the most crucial crisis response strategy.
4. Nine steps to building and rebuilding trust.
5. Behavior patterns that persistently perpetuate trouble.
6. How unethical behavior begins.
7. The Psychology behind unethical behavior.
8. Communicating intentionally: build your own ethical decision making guide.
9. Anticipate the frequent, often unbelievable excuses leaders and managers make.
10. Overcoming management and leadership objections to doing things now.

Topic #2: Crisis Proofing Your Organization (and Your Career)

Reflecting Jim’s 40+ years in crisis management and sensibly and powerfully talk about the imperative of readiness for adversity, as opposed to crisis management (which
irritates bosses)

What’s in this course for you?
1. Learn a far simpler and more powerful definition of crisis situations.
2. Understand the intentional misbehaviors that cause a problem to become a crisis.
3. Jim’s Wisdom: learn the truisms of crisis: bad news always ripens badly, every moment of indecision creates unsees, avoidable collateral damage, silence is the most toxic strategy, and a dozen more.
4. Understand why victims will control the outcome, your reputation, and the boss’ destiny.
5. Unconscionable behaviors to avoid, anticipate, or stop.
6. How to manage the victim dimension of mass casualty situations.
7. Top management and leadership’s most crucial roles in crisis. Crucial crisis response planning and readiness steps.
8. Crisis reputation protection is achieved in the first 60-120 minutes of crisis response. The golden hour concept.
9. Key issue identification and risk assessment.
10. Staying ready.

Topic #3: The Decency Code: Building a Decency Driven Workplace Culture

Based on Lukaszewski and his co-author Steve Harrison’s new book, The Decency Code: The Leader’s Path to Building Integrity and Trust

What’s in this course for you?

1. What decency looks like: The Decency Manifesto
2. The truth about employee engagement.
3. Understanding the power of small decencies.
4. The business case for decency.
5. Issues where decency and integrity count the most; layoffs, reorganizations, surprise job ending changes.
6. How we move from indecency and incivility to the ingredients of decency, accountability, civility, compassion, empathy, honesty, humility, principles, integrity, and trust.
7. Seven crucial reasons why you can’t stay where you are.

Topic #4: Becoming A Trusted Strategic Advisor

Based on Lukaszewski’s Jossey Bass bestseller, Why Should the Boss Listen to You? The Seven Habits of a Trusted Strategic Advisor, The Trusted Strategic Advisor Manifesto, and his forthcoming book How to Become a Number One Number Two in Your Organization and Career.

What’s in this course for you?
1. Do you have what it takes to become a trusted strategic advisor?
2. How to be more influential, powerful, and successful.
3. How to get your boss and other leaders to listen to you earlier and more frequently.
4. Learn the 10 areas for serious personal and professional consideration and reflection necessary to become a trusted strategic advisor.
5. How to be called earlier and be in the room when the big decisions are made.
6. How to apply the three options strategy in giving advice and convincing management to act.
7. Knowing the eight things management really wants from trusted strategic advisors, especially in urgent situations.
8. Seven personal tests that demonstrate you are or are becoming a trusted strategic advisor.
9. Learn the changes you need to make to your work and life and the personal disciplines necessary to become a trusted strategic advisor.
10. How to give advice memorably.
11. How to avoid the six biggest mistakes advisors frequently make.

And much more.

James E. Lukaszewski, ABC, Fellow IABC, APR, Fellow PRSA, BEPS Emeritus
America’s Crisis Guru®
The Lukaszewski Group
8306 Norman Creek Trail, Bloomington, MN 55437
Email: | Web: |
Cell, 24/7 (text/email/voice mail): 203-948-7029

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