BE POSITIVE. Eradicate the use of negative words.
BE CONSTRUCTIVE. Eliminate the use of criticism as a means of teaching, coaching or educating. Eliminate criticism and you make friends rather than critics, or worse.
BE REFLECTIVE. Seek only useful, positive lessons from the past that can be directly applied to something you intend to achieve tomorrow. The rest is a waste of time.
Only smart people cause crises. The trouble starts when smart people shift the blame to those not truly responsible.
Speed beats smart every time. Lengthy delays never develop better solutions, delay destroys reputation.
Openness, accessibility – Be available for the disasters as well as the ribbon cuttings.
Empathy – Action always speaks louder than words.
Destiny Management –Manage your own destiny, or you’ll find someone waiting on the sidelines to do it for you.
Walk the talk: Be accessible; help people understand the organization within the context of its values and ideals at every opportunity.
Make values more important than profits: Most people seem to enjoy working more when they are with organizations they respect.