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Resources

LeadershipLeadership

Mastering the Politics of Employee Communication


Lukaszewski’s Strategic Rethinking of Employee Communications


How to Have the Access, Impact, and Influence You Deserve


The Perfect Apology


LUKASZEWSKI’S LEXICON OF CIVILITY


Media Relations During a Crisis


Jim Lukaszewski Speaking Kit


Advice to Clients: How to Work with Legal Advisors


The Truth Index


Managing Contention, The Victory Manual


Public Consent Model


Ridgeway Strategic Audience Analysis Worksheet


Risk Management: Extreme Honesty May Be the Best Policy


Sitting Down with Critics, Bloviators, Bellyachers and Complainers… Why?


Surviving Contentious Meetings


Winning When Everybody is Mad at You


Answering Tough, Touchy, Sensitive Questions and Responding to Emotional Questioners


Compassion: Use with Caution


Crisis-Readiness Communications Response Template


Destructive Management Communication Behavior


Dictionary of Non-Communication


How Democracy Works


Manage Your Own Destiny or Someone Else Will, Playing the Game of Hardball PR


Waging Peace in Your Community


Rethinking Employee Communications


Bad News Eradicator Worksheet


Building Quality Community Relationships: A Planning Model to Gain and Maintain Public Consent


Communicating Intentionally


Speaking and Acting with Compassion


The Strategic Power of Positive Language


Using Power Words and Phrases


Only smart people cause crises. The trouble starts when smart people shift the blame to those not truly responsible.


Speed beats smart every time. Lengthy delays never develop better solutions, delay destroys reputation.


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