Wednesday’s Smart Shibboleth #13: Words that agitate

The Leader’s and the Spokesperson’s Greatest Vulnerabilities

The activist, the agitator and reporter often intentionally use verbal agitation tools to provoke or inflict consternation, fear, doubt, terror, errors, confusion, and uncertainty. Learn to accommodate, absorb, ignore, or deflect to avoid that crashing and burning feeling. Respond with positive declarative words. These are only words until you succumb. If you take them personally you will crash or be crushed.


Gleaned from hundreds of crashed and burned interviews or confrontations by leaders and spokespersons who failed to prepare for these totally predictable tactics. Be prepared to instantly bridge away from these provocations with simple, sensible, appropriate, empathetic responses, usually beginning with, “Here’s how I would describe that…,” or, ”My view is different . . . ,” or, “A more accurate, helpful view is . . . ,”

Remain calm, Practice, practice, practice.

Afraid
Agitated
Aggravate
Alarmed
Alleged
Anger
Angry
Anguish
Antagonize
Anxious
Apathetic
Appalled
Apprehensive
Argue
Arrogant
Ashamed
Assassinate
Attack
Awful
Bad
Betrayed
Blame
Blasted
Bored
Botched
Brainwashed
Bungled
Buried
Capitulate
Catastrophic
Collusion
Conceal
Confused
Conspire
Contempt
Corrosive
Cover-up
Cringe
Critical
Crooked
Curious
Damaging
Danger
Deadly
Deceitful
Defeated
Defective
Defensive
Delinquent
Demean
Deny
Despair
Desperation
Despicable
Destroy
Destructive
Deteriorate
Disappointed
Disarray
Discontented
Discouraged
Discriminate
Disdain
Disgusted
Dismiss
Disrespect
Distorted
Distraught
Disturbed
Dopey
Doubtful
Dumb
Duplicity
Ecotage
Embarrassed
Embattled
Endanger
Enraged
Evil
Eviscerate
Excessive
Exaggerate
Exposed
Face-saving
Fat
Fearful
Fight
Foolish
Frightened
Frustrating
Furious
Goofy
Gratuitous
Greedy
Guilty
Harassed
Harmful
Hateful
Hopeless
Hostile
Humiliated
Hurt
Icky
Idiot
Ignorant
Immature
Incompetent
Inept
Inappropriate
Irritated
Lies
Litigate
Lousy
Mad
Mangled
Mangy
Manipulate
Mean
Meek
Messy
Minimize
Miserable
Monopoly
Nag
Negligent
Out-of-touch
Overwhelmed
Overzealous
Outrageous
Painful
Panicky
Petrified
Pitiful
Poisonous
Profiteering
Questionable
Racist
Regret
Repudiate
Resentful
Resigned
Rip-off
Rotten
Sabotage
Sad
Sarcastic
Scared
Scum
Self-pity
Selfish
Sellout
Sham
Shame
Shameful
Shatter
Sick
Silly
Sissy
Skunk
Slander
Slash
Sloppy
Stinky
Struggle
Stupid
Surrender
Tampering
Tarnish
Tense
Terrible
Terrified
Terror-stricken
Terrorized
Threatened
Toxic
Tragic
Traitor
Tumultuous
Ugly
Unbelievable
Uncomfortable
Underhanded
Undermine
Uneasy
Unhappy
Unimportant
Unlucky
Unnecessary
Unreal
Unsure
Weird
Worried

Reporters learn that the toughest truths may only come through upsetting, irritating, and provocative questioning techniques. I have never understood how using a technique that is upsetting, insulting, and usually only partially truthful helps get to the truth. The resulting confusion or anger allows the antagonist to use these spontaneous outburst responses as validation of whatever insinuations or conclusions are created, supposed, or proposed.

Be ready. Tough questions and questioning comes with the leadership
territory these days.